Terms of service

Last updated November 10, 2026

1. What Green Room Crew is

Green Room Crew ("we") runs a marketplace where creators ("creators") book video editors, designers and motion artists ("crew"). Crew are independent freelancers, not our employees. The agreement for each job is between the creator and the crew member; we run the site, hold payments and help when something goes wrong.

2. Accounts

You must be at least 18, give a real email and keep your password private. One person per account. We can suspend accounts that break these terms, scam, harass or misrepresent their work.

3. Orders and payment

• Creators pay the package price plus a 5% service fee (min $1 per order) at checkout. Payments are processed by Stripe.
• We hold the payment until the creator approves the delivery. If the creator doesn't approve or ask for changes within 3 days of a delivery, the order is approved automatically.
• When an order is approved we send the crew member the package price minus their platform fee (10%, or the lower founding rate shown in their Studio).
• Crew get paid through Stripe Connect and must complete Stripe's payout setup. Stripe's Connected Account Agreement applies to crew.
• All prices are in US dollars. Crew are responsible for their own taxes.

4. Revisions, refunds and help

Each package lists its revisions. If a job goes wrong, use "Ask Green Room for help" on the order before filing a dispute with your bank. We look at the brief, the thread and the delivery and decide whether to release the payment, ask for another revision, or refund the creator in full or in part. Late delivery, no delivery, or work that clearly ignores the brief is normally refunded. Approved orders are final.

5. Keep it on the site

Book and pay for work that started here through Green Room Crew. Asking to be paid outside the site to avoid fees can get an account suspended, and we can't protect payments we never held.

6. The work and its rights

Once an order is paid and approved, the creator owns the delivered edit and may use it commercially. Crew may show the work in their portfolio unless the creator asks them not to in the brief. Creators confirm they have the right to the footage, music and assets they send. Crew must not deliver material they don't have the right to use. Crew must not misrepresent their portfolio.

7. Content we don't allow

No illegal content, sexual content involving minors, non-consensual intimate imagery, harassment, or copyright infringement. We remove it and close the account.

8. Liability

The site is provided as is. To the extent the law allows, our total liability for any claim is limited to the fees we earned on the order involved. We aren't responsible for how a creator's channel performs.

9. Changes and contact

We may update these terms and will show the new date here. Questions: support@greenroomcrew.com.